Refund & Return Policy

Last updated: September 25, 2026

We want you to feel confident when shopping with Aurevon. Please review the following conditions before requesting a return.

14-Day Return Period

You may request a return within 14 calendar days after receiving your order.

To qualify for a return, the product must:

• Be unused and in the same condition in which it was received.
• Have all original labels and packaging.
• Include all accessories or components originally supplied with the product.
• Be accompanied by proof of purchase.

Perfumes and Fragrances

For hygiene, safety, and product-integrity reasons, perfumes, fragrances, cosmetics, and similar sealed products must remain unopened, unused, and in their original sealed packaging to qualify for a discretionary return.

Products that have been opened, sprayed, used, or had their original seal removed generally cannot be returned unless they arrived defective, damaged, incorrect, or applicable law provides otherwise.

How to Request a Return

To initiate a return, contact:

help@aurevonoutlet.com

Please include:

• Your order number
• Your full name
• The item you wish to return
• The reason for your return

We may request photographs or other information when necessary to evaluate the request.

If your return is accepted, we will provide instructions regarding where and how to return your package.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at help@aurevonoutlet.com.

Please provide your order number and clear photographs or other evidence showing the issue so that our team can evaluate the case and provide an appropriate solution.

Non-Returnable Items

Subject to applicable consumer law, we generally cannot accept returns of:

• Opened or used perfumes and fragrances
• Products with removed seals
• Personalized or customized products
• Gift cards
• Items marked as final sale where legally permitted
• Products damaged after delivery through misuse or improper handling

Nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable law.

Exchanges

If you would like a different product, the fastest method is generally to return the eligible item and place a new order after your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Contact

For questions regarding returns or refunds:

Aurevon
1045 Collins Street
Melbourne, FL 32935
United States

Email: help@aurevonoutlet.com
Phone: +1 (610) 983-8921